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Care centre meeting all standards

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A centre which provides care for people with long-term mental health problems is meeting all the required standards, according to inspectors.

A team from the Government's health watchdog, the Care Quality Commission (CQC), visited Stewart House, in Narborough, in April.

In their report, inspectors said a relative of one patient told them: "The staff do involve my relative and their family in decisions.

"We attend regular multi- disciplinary meetings. The staff are very good at communicating with us all."

The relative of another patient said: "The staff here are professional and competent and are able to deal with very complex needs."

Inspectors said during their visit they saw patients being supported in promoting independence and that there was an extensive range of activities such as bowling, mystery tours and a variety of excursions.

They said: "Care and treatment was planned and delivered in a way which was intended to ensure patients' safety and welfare.

"We reviewed four care records and found all to be detailed and contained risk assessments related to patients' individual care needs."

Inspectors said patients were protected from abuse and that staff received appropriate training.

They also found an effective system to regularly assess and monitor the quality of service given to patients.

Teresa Smith, acting divisional director for adult mental health services at the Leicestershire Partnership NHS Trust, said: "These excellent inspection results are very good news for clients and their relatives, and reflect the hard work and professionalism of staff.

"It is well deserved recognition of the challenges of caring for people with complex and long-term mental and physical health needs.

"We are really pleased our service and staff are recognised by both the CQC and by relatives of clients in such a positive way."


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