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Health trust set to put staff at heart of change

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Bosses running mental and community health services are spending £70,000 to improve the way they listen to and talk to staff.

The Leicestershire Partnership NHS Trust is joining a scheme called Listening into Action.

It is the same programme which has been adopted by Leicester's hospitals.

Managers believe it will be money well spent, as it helps with recruitment and developing the workforce.

A spokesman for the trust said: "Our staff are passionate about their work and have a lot of experience and many terrific ideas.

"We want to help them to be able to deliver the great care they aspire to and feel proud to be a part of the trust.

"Listening into Action is a tried-and-tested approach which enables staff to lead service improvements, secure better outcomes for patients and improve their working lives.

"Many NHS organisations have already benefited from it."

In a report to directors, Alan Duffell, director of human resources and organisational development at the Leicestershire Partnership NHS Trust, said: "A key element to the approach is holding large staff conversations, or listening events, which will be hosted by the chief executive. Employee engagement and empowerment are driving forces for any high performing organisation."

He said research shows absenteeism is, on average, 27 per cent lower among "engaged employees".

The next step will be to hold large-scale staff "conversation" events.

About 600 staff representing the make-up of the organisation will be invited to one of the events.

The three main questions to be asked include, what gets in the way of success; what big changes could be made which would make a huge difference to services and how could the changes be achieved.

Mr Duffell said: "The objective is to put staff at the centre of change and alter the trust's style of leadership."

The Listening into Action programme has just got under way at Leicester's hospitals.

About 500 staff, representing a cross section of the workforce at Leicester's hospitals, have been invited to one of six events being held between now and next Thursday, at the King Power Stadium.

They are being hosted by John Adler, who took up the job of chief executive at Leicester's hospitals in January.

Adopting the programme, he said: "Effective staff engagement is crucial to high-quality care and, in the past, organisations have struggled to find a way to improve it."

Each event will give staff the chance to share their views and ideas.

These will then be analysed and grouped into themes to help manages see what changes can be made.

Health trust set to put staff at heart of change


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