Anyone who has met Wes Morgan will tell you he is a gentle giant.
Softly spoken and polite, it appears it would take quite a lot of provocation for him to lose his cool.
But lose his cool he did at Ipswich on Saturday and it proved costly for City.
Morgan, and subsequently manager Nigel Pearson, were angered by, firstly, a kick from Michael Chopra after the ball had gone, which went unpunished by Darren Deadman, a referee who is never far from controversy. Then, Morgan really lost it when he got caught by the arm of substitute Daryl Murphy.
Murphy may not have meant to catch the City skipper, and Deadman obviously felt it was accidental as he only awarded a free-kick, but Morgan was so incensed that a yellow card was brandished for his protests. Morgan obviously thought it wasn't accidental.
Through the red mist, Morgan made an error of judgement when he lost to control of the ball in his own half and Ipswich pounced, with David McGoldrick applying the killer blow.
It was becoming an increasingly fractious affair in the second half with both dug-outs exchanging views on a number of incidents.
Pearson and Ipswich boss Mick McCarthy certainly didn't share the same opinion on the importance of those two moments and the consequences of them in the post-match press conference.
Pearson pinpointed them as key in Morgan's lapse, while McCarthy was adamant Morgan should have been stronger. But regardless of the debate over Morgan and his rare slip, his mistake wasn't the only defining moment in what was a scrappy affair.
City's away form looks average at best. While 38 of their 57 points have come on home soil, they have lost eight of their 17 away games. But that doesn't tell the whole story.
Their record would, and should, be a lot better had they taken their chances in numerous games.
It is hard to think of an away game where City have not been competitive. But it is all about fine margins and City have not been ruthless enough.
Harry Kane missed a couple of gilt-edged chances in either half, the worst coming five minutes after half-time when Luke Chambers' shocking pass just outside his own penalty area should have been punished. But Kane, who only had keeper Stephen Henderson to beat, slipped the ball wide of the post.
City have 12 games in which they must claw back an eight- point deficit to the automatic promotion places, six of which are on the road.
It won't be easy but it is not impossible. But one thing is for certain – they can't afford to lose their heads again.
