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Patients to be asked for views

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Mental health patients are being asked what they think of the care they have received.

Questionnaires are being sent to about 800 people as part of the Care Quality Commission's (CQC) national patient survey programme.

The survey forms will go to people who have been receiving specialist mental health care provided by Leicestershire Partnership NHS Trust at an outpatient clinic or from a community team.

They will be asked about the quality of their care and treatment, medication management, communication with health and social workers, information and day-to-day living.

Paul Miller, director of adult mental health services for the trust, said: "Listening to the people who use our services and their carers is a key way in which we make sure we are providing high standards of care and changing things for the better where we need to.

"That is why I encourage anyone who receives a survey to complete and return it.

"We do want to hear their views. Results from this survey, alongside our own, our service user and carer listening events and other feedback, provides us with valuable information.

"It highlights where we make a real difference for people and also helps us identify where we need to improve."

The survey is being carried out by an independent organisation, Quality Health, and all responses are anonymous.

The findings are expected to be published by the CQC in the summer.

People who receive a survey and have any queries can call Quality Health on 0800 7831775, Monday to Friday.


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