A nursing agency which provides care for people in their homes has been warned it must make improvements or face further action.
Fortiz, which trades as Nursing Relief Agency, was criticised following a spot check by watchdog, the Care Quality Commission (CQC).
CQC issued two formal warning notices on the Leicester company after finding it was not meeting essential quality and safety standards.
The company, which has a contract with Leicestershire County Council to provide care to about 40 people, could be fined if it does not improve.
The inspectors said: "People told us care staff were frequently late and failed to explain the reasons for this.
"One person told us 'They are always late and I never know who is going to turn up. Those who do turn up don't communicate very well and just rush everything'.
"Others told us they were concerned some staff didn't appear to be appropriately trained and didn't understand their care needs."
There was also concern at the quality of care records.
Inspectors said: "We looked at a number of care plans and found the majority contained nothing more than the original care order initiated by the local authority."
In addition, they were not satisfied the staff they spoke to understood their responsibilities.
They were also concerned the agency's recruitment process failed to ensure required checks were carried out and did not properly assess a person's suitability for the role.
Esther Munangi, manager of the agency, said: "I am working with the CQC and the local authority to improve the quality of the service.
"This work is almost finished and I am confident we will meet all the standards when the CQC next visits."
A spokesman for Leicestershire County Council said: "Our officers have identified areas where improvements need to be made.
"Our quality improvement team is now working proactively with the owners of Nursing Relief Agency to make sustainable improvements to the quality of service.
"Significant improvements in some areas have already been made."
Andrea Gordon, CQC deputy director of operations for the central region, said: "Our inspectors will return in the near future and if we find the required progress is not made, we won't hesitate to use our legal powers to protect the people who use this service."
